Politique de remboursement
At Valor Viking, we want every customer to receive their order in perfect condition and feel confident when purchasing from us.
If you experience an issue with your order, our customer support team is available to review your request and assist you.
Please read this policy carefully before placing your order.
1. Return Window
You may request a return within 30 days of receiving your order.
All return requests are reviewed individually and must comply with the conditions outlined in this policy. Submitting a request does not automatically guarantee that the return will be approved.
2. Return Eligibility Conditions
To be eligible for a return, the product must be:
- In its original condition;
- In its original packaging;
- Complete, clean and undamaged;
- Suitable for resale;
- Returned only after prior approval from our customer support team.
If these conditions are not met, the return may be refused.
Items sent back without first requesting and receiving return approval will not be accepted.
3. How to Request a Return
To request a return, please contact us through the chat available on our website.
Our chat is available 24/7.
When contacting us, please provide:
- Your full name;
- Your order number;
- The product concerned;
- The reason for your request;
- Clear photos of the product and packaging, if requested.
After reviewing your request, we will confirm whether your return is approved or refused and provide the appropriate return instructions.
Please do not send any item back before receiving these instructions.
4. Return Shipping Costs
Unless the issue was caused by an error on our side or involves a confirmed defective or incorrect item, return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable, unless otherwise required by applicable law.
We strongly recommend using a tracked shipping method. We are not responsible for returned parcels that are lost, delayed, damaged or not delivered.
5. Inspection of Returned Items
Once we receive your returned item, it will be inspected.
A refund will only be approved if the returned product fully complies with this policy.
We reserve the right to refuse a refund if:
- The product is not returned in its original condition;
- The packaging is damaged, incomplete or unsuitable for resale;
- The item was returned without prior approval;
- The returned item does not match the original order;
- The request was submitted after the 30-day return window;
- The product shows signs of misuse, excessive handling, damage or alteration.
If the return is refused following inspection, no refund will be issued.
6. Refunds
If your return is approved after inspection, the refund will be processed to the original payment method used at checkout.
It may take several business days for your bank or payment provider to process and display the refund.
No refund will be issued before the returned product has been received and fully inspected.
7. Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us through the chat on our website as soon as possible after delivery.
To help us review the situation, we may ask for:
- Photos of the parcel;
- Photos of the product received;
- A photo of the shipping label;
- Your order number;
- Any additional information required to verify the issue.
If the issue is confirmed, we may offer a replacement, store credit or refund, depending on the circumstances and in accordance with applicable law.
8. Delivery Time and Delays
Our estimated delivery time is generally 2 to 7 business days, depending on the destination.
A delivery delay does not automatically qualify for a refund if the order is still in transit.
If your order appears to be unusually delayed, please contact us through the chat available on our website so we can review the situation.
9. Incorrect Address, Failed Delivery or Unclaimed Parcel
Customers are responsible for providing complete and accurate delivery information at checkout.
If a parcel is returned, delayed, lost or cannot be delivered due to an incorrect, incomplete or outdated address, refusal of delivery, absence during delivery or failure to collect the parcel, any shipping, return, processing or reshipping costs may be deducted from any potential refund.
If a new shipment is requested, additional shipping fees may apply.
10. Order Cancellation
An order can only be cancelled before it has been processed, prepared or shipped.
Once an order has entered the fulfilment process, cancellation can no longer be guaranteed.
If you wish to cancel an order, please contact us through the chat on our website as soon as possible.
11. Promotional Offers, Bundles and Discounted Orders
Products purchased as part of a promotion, bundle, discount, special offer or limited-time deal are subject to the same return conditions.
If a partial return is approved for an order that benefited from a discount, the refund amount may be recalculated based on the actual value of the items kept by the customer.
Any free gift, bonus item or promotional item included with the order must also be returned in its original condition if the return is approved. If it is not returned, its value may be deducted from the refund.
12. Health, Hygiene and Product Condition
Valor Viking products are food supplements intended for consumption. For health and hygiene reasons, a product cannot be accepted for return once its protective seal has been broken or it has been opened, used, consumed or partially consumed, unless the product was delivered defective or incorrect or applicable law provides otherwise.
In these circumstances, the product is no longer suitable for resale and no refund, exchange or store credit can be issued.
13. Abuse, Fraud or Misuse
We reserve the right to refuse any return or refund request in cases of suspected abuse, fraud, repeated excessive claims, bad faith, product misuse or violation of this policy.
14. Contact
For any return, refund or order-related question, please contact us through the chat available on our website.
Our chat is available 24/7.