Shipping policy

Last updated: July 5, 2026

Thank you for shopping with Valor Viking.

This Shipping Policy explains how orders are processed, shipped and delivered. By placing an order on our website, you agree to the terms below.

1. Delivery Time

We offer fast worldwide shipping.

Estimated delivery time is generally 2 to 7 business days, depending on the destination, carrier availability, local delivery conditions and any external factors outside our control.

Business days do not include weekends or public holidays.

Delivery times are estimates only and are not guaranteed. A delay in delivery does not automatically qualify for an order cancellation, refund or compensation if the parcel is still in transit.

2. Countries We Ship To

We ship internationally, including but not limited to:

  • France;

  • Luxembourg;

  • Belgium;

  • Switzerland;

  • European countries;

  • United Kingdom;

  • United States;

  • Canada;

  • Other international destinations available at checkout.

If your country is available at checkout, this means we can currently ship to your destination.

3. Order Processing

Orders are processed after payment confirmation.

Once an order has been confirmed, we start preparing it as quickly as possible. During busy periods, promotional periods, holidays or exceptional circumstances, processing may take longer than usual.

Once your order has been processed, prepared or shipped, we cannot guarantee that it can be cancelled or modified.

4. Shipping Confirmation and Tracking

After your order has been shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your destination and shipping method.

Please note that tracking updates may take some time to appear after the parcel has been handed over to the carrier.

If tracking does not update immediately, this does not necessarily mean that the parcel is not moving.

5. Delivery Address

Customers are responsible for providing complete, accurate and up-to-date delivery information at checkout.

Please carefully check your shipping address before confirming your order.

We are not responsible for delays, failed deliveries, lost parcels or additional costs caused by:

  • Incorrect address;

  • Incomplete address;

  • Missing apartment, building or access information;

  • Wrong postal code;

  • Wrong country or city;

  • Outdated delivery information;

  • Customer absence during delivery;

  • Refusal of delivery;

  • Failure to collect the parcel;

  • Any mistake made by the customer during checkout.

If a parcel is returned, delayed, lost or cannot be delivered due to incorrect or incomplete information provided by the customer, any shipping, return, processing or reshipping costs may be deducted from any potential refund.

If a new shipment is requested, additional shipping fees may apply.

6. Failed Delivery or Unclaimed Parcel

If the carrier is unable to deliver your parcel, it may be held at a collection point, returned, delayed or marked as undeliverable.

It is the customer’s responsibility to follow tracking updates and collect the parcel when required.

If a parcel is not collected on time, refused by the customer, or returned due to failed delivery attempts, we reserve the right to deduct any shipping, return, handling or processing fees from any potential refund.

A refused or unclaimed parcel does not automatically qualify for a full refund.

7. Parcel Marked as Delivered

If the tracking information shows that your order has been delivered, the delivery is generally considered completed.

If you believe your parcel was not received despite being marked as delivered, please contact us through the chat available on our website as soon as possible.

We may ask you to verify the delivery address, check with household members, neighbors, building reception, local collection points or the carrier.

Depending on the situation, we may request additional information before reviewing the case.

We are not responsible for parcels that are lost, stolen or misplaced after being marked as delivered by the carrier.

8. Delays

Estimated delivery time is generally 2 to 7 business days, but delays may occur due to circumstances outside our control.

Possible causes of delay include, but are not limited to:

  • Carrier delays;

  • Customs checks;

  • High order volume;

  • Public holidays;

  • Weather conditions;

  • Strikes;

  • Local delivery disruptions;

  • Incorrect or incomplete address;

  • Security checks;

  • International transport disruptions;

  • Events outside our reasonable control.

A delivery delay does not automatically qualify for a refund if the order is still in transit.

If your order appears to be unusually delayed, please contact us through the chat available on our website so we can review the situation.

9. Customs, Duties and Import Taxes

For international orders, customs duties, import taxes, VAT, handling fees or other charges may apply depending on the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer, unless they were already collected at checkout.

We are not responsible for customs duties, import taxes, customs delays, customs inspections or any additional charges applied by local authorities or delivery providers.

If a customer refuses to pay customs duties, import taxes or local charges and the parcel is returned, refused, abandoned or destroyed, any related costs may be deducted from any potential refund.

10. Local Import Rules

Customers are responsible for making sure that the products ordered can be legally imported into their country or region.

Because our products are food supplements in capsule form, local rules may vary depending on the destination.

If an order is delayed, refused, returned, seized or destroyed by customs or local authorities due to local import rules, restrictions, refusal to pay duties, or failure to provide required information, we cannot guarantee a refund.

Any costs related to customs, return shipping, handling or reshipping may be deducted from any potential refund.

11. Damaged Package on Delivery

If your package arrives visibly damaged, please contact us through the chat available on our website as soon as possible after delivery.

We may ask you to provide:

  • Photos of the outer package;

  • Photos of the product;

  • Photos of the shipping label;

  • Your order number;

  • Any additional information required to review the situation.

Please keep the product and packaging until the case has been reviewed.

Failure to provide the requested information may limit our ability to assist you.

12. Missing, Incorrect or Incomplete Order

If you believe that your order is missing an item, contains the wrong item, or is incomplete, please contact us through the chat available on our website as soon as possible after delivery.

We may request photos of the parcel, product, packaging and shipping label to verify the situation.

If the issue is confirmed after review, we may offer a replacement, store credit, refund or another appropriate solution depending on the case.

13. Shipping Fees

Shipping fees, if applicable, are displayed at checkout before payment.

Shipping fees are non-refundable unless otherwise required by law or unless the issue is confirmed to be caused by an error on our side.

If an order is returned due to an incorrect address, failed delivery, refusal of delivery, unclaimed parcel, unpaid customs charges or customer error, shipping and processing costs may be deducted from any potential refund.

14. Order Changes After Purchase

If you need to correct your shipping address or modify your order, please contact us through the chat available on our website as quickly as possible.

We will do our best to help, but we cannot guarantee changes once the order has been processed, prepared or shipped.

Once a parcel is in transit, delivery details may no longer be editable.

15. Events Outside Our Control

We are not responsible for shipping delays, delivery failures or additional costs caused by events outside our reasonable control.

This may include carrier disruptions, customs delays, weather events, strikes, public holidays, government actions, transport disruptions, security checks, incorrect customer information or any other external event affecting delivery.

16. Contact

For any shipping, delivery or order-related question, please contact us through the chat available on our website.

Our chat is available 24/7.